If you want to return or exchange something you bought from Elite Watersports, NO PROBLEM! Get started below. Questions?
RETURN & EXCHANGE POLICY
If you want to return or exchange anything you bought from us, NO PROBLEM!
You have 7 days from the date of purchase to make sure what you ordered from Elite Watersports is right for you. If you aren’t 100% satisfied with your purchase, you can return your order for a refund, store credit, or exchange it for the right size. We will return/refund the full amount you paid less the shipping.
Since we will be reselling what you returned, the product needs to be new and with the original tags or packaging. Please take care of correctly packing and shipping your return. You are responsible for any damage that might occur on the way back.
When booking a kiteboarding lesson, or to reserve your SUP rental, credit card information will be taken as a security deposit. The card will not be charged until after the lesson, or not at all if you choose to pay cash. In the event that there is no wind, or unfavorable conditions and Elite Watersports cancels the booking, no fee will be charged. All other reservations must be canceled 24hrs in advance. Any lesson or rental canceled with less than 24-hour notice or any No-Call/No-show reservations and will be charged in full, as our instructors have allocated their time, and missed an opportunity to teach another student. It is encouraged to review and sign the Participation Waivers prior to your lesson (sent to you via confirmation email), otherwise, time spent doing so at the beach will be included in your lesson time.
All lessons and camps are paid in full upon booking with Elite Watersports to assure a time slot and the availability of a coach, equipment and/or personal watercraft. If a lesson or camp is canceled due to weather conditions, your lesson or camp will be rescheduled to the next available lesson or camp time.
We strive to get you riding and will do everything possible to reschedule your lesson or camp promptly. If a lesson or camp cannot be completed during your trip, you will be issued a raincheck equivalent to the value of the lessons or camp sessions you were not able to complete.
The full value of a rain check may be redeemed for lessons, camps, equipment and/or merchandise purchased from Elite Watersports. If you fail to show up at the time of your scheduled lesson or camp or fail to call to postpone your scheduled lesson or camp, you will forfeit the value of your lesson or camp and will not receive a raincheck.
If you fail to show up on time for your scheduled lesson or camp, the amount of time you are late will be deducted from the total lesson or camp time. It is the student’s responsibility to inquire about proper swimwear for the particular day he or she will be attending their lessons.